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You may request to return or exchange your STAX product within 14 days from the date you receive your order, without providing a reason, provided that the product is returned in its original condition.

The product must:

Be unworn and unused.
Not have been washed, altered, damaged, stained, or modified.
Have all original tags and packaging attached.
Be returned in a condition that allows it to be resold.

If the product has been used, washed, damaged, or altered by the customer, the return or exchange may not be accepted where the statutory conditions for return are no longer met.

To request a return or exchange, contact STAX through our official customer service channels and provide:

Order number.
Customer name.
Phone number.
Reason for return or exchange.
Photos or videos when necessary to verify damage or defects.

Our customer service team will provide the next steps.

Between 3-5 days and we will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Our products are manufactured proudly in Egypt with premium Egyptian Cotton 100%. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.